Chatpati Barni ("we", "our", "us") values the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit and purchase from our website.
Google Analytics 4 measures shopping activity such as product views, cart additions, checkout starts, and completed orders. Analytics storage and these shopping events stay disabled until you allow analytics. Google’s consent controls start in the denied state; Google may receive limited cookieless signals while consent is denied. We do not send your name, contact details, or delivery address to Google Analytics. You can reject or change analytics preferences at any time using the Privacy choices link in the footer.
Information We Collect
When you interact with our website, we may collect the following details:
- Contact Information: Your name, email address, and telephone/mobile number.
- Delivery Details: Shipping address, billing address, and postal PIN code.
- Order Information: Products ordered, transaction IDs, payment status, and order history.
- Technical & Device Data: IP address, browser type, operating system, and session cookies to ensure smooth site navigation and cart persistence.
Payment Data & Razorpay Security
- We do NOT collect, store, or process your credit/debit card numbers, CVVs, netbanking credentials, or UPI PINs on our servers.
- All online transactions are handled exclusively through Razorpay, an RBI-licensed and regulated Payment Aggregator. Razorpay adheres to strict PCI-DSS Level 1 compliance standards with end-to-end 256-bit SSL encryption to guarantee complete payment security.
How We Use Your Information
We use your personal data solely for legitimate business purposes:
- Processing, packing, and delivering your orders.
- Communicating order confirmations, invoices, tracking updates, and customer support.
- Preventing fraud, verifying authenticity, and ensuring network safety.
- Improving our website interface, catalog offerings, and user experience.
Data Sharing & Third Parties
- We do not sell, rent, or trade your personal data to any external marketing agencies.
- We only share necessary customer information with trusted service partners required to fulfill your order:
- Courier and logistics partners (to deliver your parcels).
- Razorpay (to securely process online payments).
- Cloud infrastructure providers (for secure database hosting).
Cookies
Our website uses essential functional cookies to remember your bag items and maintain active session security. You can adjust your browser settings to decline cookies, although this may affect shopping cart functionality.
Your Rights
You have the right to access, review, update, or request the deletion of your personal data stored with us. For any privacy queries or grievance redressal, please contact our Grievance Officer at support@chatpatibarni.in.