Thank you for shopping at Chatpati Barni. We take utmost pride in the quality and authentic taste of our homemade pickles. Please review our policy on cancellations, returns, and refunds below.
Order Cancellation Policy
- You can cancel your order free of charge before it is dispatched (typically within 24 hours of placing the order).
- To cancel, email us at support@chatpatibarni.in with your Order ID or reach out via our Contact page.
- Once an order has been dispatched from our facility, it cannot be cancelled in transit.
Returns & Replacements (Food Products)
For hygiene and food-safety reasons, we do not accept change-of-mind returns or exchanges of food products, whether opened or unopened. This includes requests based only on personal taste preferences where the product matches its description and is not defective.
If your order arrives damaged, leaking, with a broken safety seal, incorrect, spoiled, or otherwise defective or not as described, please contact us for a replacement or refund. We normally resolve approved claims without requiring you to physically return the food product. Please do not send products back without contacting us first.
To request help:
- Email support@chatpatibarni.in with your Order ID and a description of the issue. Please report visible damage or delivery issues within 48 hours where possible so we can investigate promptly. This request does not limit your statutory rights or claims for defects discovered later.
- Share clear photographs of the product, packaging, and shipping label where available. An unboxing video is helpful but is not mandatory.
- Our customer support team will review your request and respond within 48 business hours. Do not consume a product you suspect is unsafe.
Nothing in this policy limits your rights or remedies under applicable consumer protection laws, including any right to a return, replacement, or refund required by law.
Refund Process & Timelines (Razorpay SLA)
- Once your refund or cancellation request is approved, your refund will be initiated immediately.
- Refund Timeline: Refunds are processed and credited back to your original payment method (Bank Account, UPI, Credit Card, or Debit Card) within 5 to 7 business days via our secure payment gateway partner, Razorpay.
- In case of Cash on Delivery (COD) orders (where applicable), refunds will be transferred directly to your bank account or UPI ID provided during the refund request within 5 to 7 business days.
- You will receive an automated confirmation email once the refund transaction is completed.